You can find them everywhere. Hiding among church congregations, lurking in village halls, appearing suddenly at rehearsals, and ever-present in offices around the world. No one gave them this role, and it might not be a job that they want to be doing. Nonetheless, they’ve been here forever and won’t be going away any time soon. I speak not of cleaners, mice or even lawyers. No, I refer to the amateur AV engineer (aka audiovisual engineer).Continue Reading…
When developing a website, you will likely have a list of browsers and devices that you expect the site to work with. When this list is formalised, it is often called a ‘browser matrix’ or ‘browser support matrix’. If you build sites for external clients, a browser matrix can form part of your agreement with them. If no matrix exists, you risk extra development work to fix bugs on environments you never intended to support. This post outlines the what, why and how of browser matrices, and gives some pointers for creating your own.
What is a Browser Matrix?
A browser matrix is a document that serves one or both of the following purposes:
- To limit the scope (and cost) of web development a specific set of browsers and devices.
- To limit the scope (and cost) of testing to specific set of browsers and devices.
These two purposes go hand in hand, of course; if browser choice changes how you develop a site, it will also inform your testing of that site. Beyond that, the number and variety of supported browsers can greatly affect the breadth and depth of your testing.
Your browser matrix should, at minimum, list the browsers you will support as part of your project. Ideally, you should also list which browsers you are not supporting, and give an indication of your decision-making criteria.
Why create a browser matrix?
As noted above, its main purpose is to limit the scope of development and testing to a specific set of browsers. Limiting the browsers you support can help focus your technology choices, and can also reduce your exposure to cross-browser bugs. Choosing to support only the most recent versions of browsers allows you to harness the latest technologies. Scoping your development and testing can lead to a better user experience for the environments that are supported!
Of course, any browsers not on your matrix are more likely to have bugs and missing functionality. However this is not a guarantee! If a non-supported browser is based on the same rendering engine as a supported browser then your site is likely to behave very similarly in both browsers. Opera uses Chrome’s Blink rendering engine, and all iOS browsers use the same base rendering engine (WebKit) as iOS Safari. Likewise, if you support Chrome 60 (the most recent public release at the time of writing), then it’s likely that Chrome versions 59 and below will behave in the broadly same way as 60. Obviously, the older the version the more additional bugs or missing functionality are likely to occur compared to the current version.
When a project has a browser support matrix in place, I tend to find that it makes my testing smoother. When testing a feature or fix, I’ll decide if I need to test it in one, some or all browsers. Having a definitive list of potential test environments makes this decision much simpler. Without it, you can never be sure how many browsers is ‘enough’!
What data sources should I use?
A browser matrix is only as good as the data used to create it. Picking browsers and devices based on what you/your company/your client uses will result in a matrix, but it’s unlikely to reflect real-world usage. Instead, there’s a few more reliable sources you can use. In order of preference, they are:
- Data relating to existing users e.g. from Google Analytics.
- Data for similar sites, or sites with a similar target audience. You’ll probably have to ask your industry colleagues nicely to share this with you.
- Regional data. For example if your target audience is in the UK you could use UK data from a source like StatCounter. This approach is okay for sites with a mainstream consumer audience, but probably not suitable if you have a niche or business-focused product.
- Global data. This isn’t recommended unless your intended audience is truly global!
If your matrix is for a brand new site, data on existing users might not exist. A significant revamp of an existing site could also lead to a change in browser usage. Still, if you have access to this data then it’s a good place to start.
Public data sources
If you have no data for existing users or similar sites, there’s lots of options available for regional or global data. I recommend these sources:
- StatCounter Global Stats – has filter options for countries, date ranges, OSes, platforms etc. It also allows you to download their data in CSV format so you can process or combine it as needed. Check out their FAQs for more details on how they collect their stats.
- NetMarketShare – this is a very similar service to StatCounter, but it can give wildly different results. I’ve heard that this because NMS’ data is more biased towards B2B sites, so if your target audience is office workers then this might be a good option. NMS has some advanced filtering options, but many of these are behind a paywall.
- MixPanel Trends. MixPanel is an analytics service that regularly publishes its aggregate data in the form of glossy reports and charts. The data is quite US-centric, but it’s still a useful reference.
- Apple’s App Store Support page – contains a regularly-updated pie chart of global iOS version usage. Useful as a secondary data source, or for deciding when to upgrade test devices to a newer iOS version.
- Android Dashboards – pie charts and tables of global Android version usage, screen sizes and densities, and OpenGL ES versions. Again, a helpful secondary source that help you choose which test devices to buy and which Android versions to install.
Ideally, you should combine these data sources to give a better picture of your site’s likely browser usage. You can also use these public sources to augment private data. For example, I’ve often struggled to get info on iOS and Android versions from Google Analytics.
Which data points should I use for my browser matrix?
So, you’ve decided where your data is coming from. Next, decide what data you actually want to collect. For me, the main ones are:
- Platform (desktop VS mobile VS tablet, or desktop VS mobile + tablet). If you’re not building a dedicated tablet experience, you can probably get away with combining mobile and tablet data.
- Desktop browser usage. If you’re using StatCounter, I recommend looking at Browser Versions (with the ‘Combine Chrome (all versions) & Firefox (5+)‘ option selected) so major versions of IE and Safari are split out as separate browsers.
- Mobile browser usage and tablet browser usage, or mobile + tablet browser usage (combined).
- iOS vs Android usage on mobile and tablet (or mobile + tablet).
You’ll notice that I’m recommending that you collect desktop data separately to mobile and tablet. Many browsers exist on both platforms but their capabilities can vary, so I find that it’s best to track them separately.
Secondary data points
There’s also some additional data points you might want to collect. These secondary data points can be useful for deciding which test devices to buy, which OS versions to install and where to prioritise your efforts.
- Desktop OS + Version (e.g. Windows 7, Windows 10, OS X El Capitan, macOS Sierra).
- Mobile OS versions. iOS users are generally quite quick to update to the latest version, while Android versions usage is more fragmented.
- Screen resolutions, especially on mobile and tablet.
- Mobile device manufacturers.
Unless you have enough budget to buy every popular device, choosing test devices can’t really be an exact science. However you can use these data points to help you to pick a representative cross section of devices.
Building your browser matrix
If you want your browser matrix to be transparent and reproducible, you’ll need to store and present the data in an accessible way. If you have good Google Analytics data you could do this with a GA report. However if your data comes from multiple sources you’ll probably need a spreadsheet. Here’s one I made last year:
This spreadsheet has the following components:
- Desktop browser usage, normalised against the overall mobile + tablet usage share.
- I combined minor versions of Safari and Edge. Previous versions of these browsers are in the ‘Others’ row.
- Mobile + tablet browser usage, normalised against the overall desktop usage share.
- The list of mobile devices is based on what we had in the office, or what devices I’d persuaded the company to buy.
- Definition and threshold of support levels (full, limited, none).
- Mobile OS Market Share (UK).
- iOS Version Distribution (Global).
- Android Version Distribution (Global).
- Mobile/Tablet Screen Resolutions (UK).
- A list of sources.
Note: the data in this spreadsheet is almost a year old!
It’s not just about testing…
Deciding what browsers and devices to test with is all well and good, but that’s only half of the story. Your browser matrix should also help inform the technologies you use to develop your site. The amazing reference site Can I Use allows you to see which browsers support modern web technologies like CSS Grid or Date and Time input types. You can even import your GA data straight into Can I Use to get an accurate picture of how many users your technical decisions might affect.
A browser matrix can also be used during project planning to help the team decide what technical approach to take. If you have a high level of IE 8/9/10/11 usage, you might want to shy away from building a JS-heavy app. Likewise, if you have a high percentage of mobile users you might decide to prioritise mobile UX or performance.
It’s clear that crafting a browser matrix is not an exact science. But taking a data-driven approach can help you to make informed decisions during development and testing. It’s also important to update your matrix on a regular basis, to keep track of upcoming browsers (e.g. Edge), declining browsers (e.g. IE) and mobile trends. An up-to-date browser matrix helps you and your team to develop and test with users in mind. It also ensures that your technology and design choices reflect market realities.
- The Browser Statistics That Matter – Chris Coyier, Media Temple
The reason you can’t use global statistics as a stand-in for your own is because they could be wildly wrong. Even keeping a wide angle lens here, different continents (and even countries) have different breakdowns in usage. Zoom in a little and different industries and markets have different breakdowns. Zoom all the way in and your website will have browser usage statistics totally unique to you.
- Browser Trends December 2016: Mobile Overtakes Desktop – Craig Buckler, Sitepoint
Does the mobile explosion change our development lives? Probably not if you’ve been reading SitePoint and watching industry trends: you’re already mobile aware. Fortunately, it will be a wake-up call for any client or boss who doubted the growth of the mobile platform or didn’t think it would affect their business. Be prepared for several “how can we make our digital experience better on a smartphone” conversations very soon.
In March 2017 I attended TestBash Brighton. Despite being a long-time fan of the Ministry of Testing (as well as their busy Testers’ Slack), I’d never been to any of their events before. I expected an enjoyable and engaging day, and I was not disappointed! Both speakers and attendees were friendly and approachable, and each talk was directly relevant to my role at Inviqa. Above all, attending TestBash feels like joining a ready-made community for a day. From the pub drinks the night before, to the board games at the end, it felt like I’d known my fellow attendees for years.
A key thing that struck me was that there seemed to be a unifying theme to all of the talks. This theme wasn’t explicit or predetermined, but revealed itself as the day unfolded.
Continuous Delivery and the evolution of QA
If you follow me on Twitter, you might have noticed that I’ve already blogged about this conference on the Inviqa blog. In that post, I reflected on Amy Phillips‘ Continuous Delivery talk and how CD was changing the way that Inviqa’s QA team operates, both as individuals and in partnership with colleagues in other roles. Here’s a little snippet of that post:
QA has always been a bottleneck – most teams have more developers than testers / QAs – but on CD projects that bottleneck has the potential to become even more pronounced.
One solution to this problem is to add more QAs to the project, but another option is to get other team members involved in your testing. Testing is a job role, but it’s also a skill that can be taught to others fairly quickly.
On my projects at Inviqa, I’ve had success with asking developers and PMs to help me set up environments ready for testing, explore specific edge cases, and document the implementation details of a feature that’s ready for UAT.
This is especially helpful when deadlines are tight or the tickets are piling up in the QA column, and it fits well with the collaborative nature of continuous delivery projects. More importantly, by teaching our colleagues about testing we can help to spread quality throughout our teams and the organisation as a whole. This fits in well with the ‘shift left’ theory of QA, where quality is a key component of each stage of the process.
Check out the full post for my thoughts on the changing role of Testing/QA in a Continuous Delivery context. Some of this post was left out for length reasons, so I’ve put it here instead.
Pick-your-own testing career
Del Dewar gave a talk titled ‘Step Back to Move Forwards: A Software Testing Career Introspective’. He shared his reflections on his own career and how the world of testing has changed during this time. Many experienced testers will have treaded the path of Tester > Lead Tester > Test Manager during their careers. Over time these role distinctions have become less relevant and many more niche roles have sprung up in between.
In organisations with agile, self-organising teams, traditional role expectations may become outdated. A tester’s day-to-day responsibilities may also bear little relation to their job description. The key message I took from this talk is that testing has become such a broad church that we, as testers, must forge a career path to suit our own skills and the needs of the organisations we work in. Sticking to the old role archetypes and expectations of what a tester does/doesn’t do simply won’t cut it anymore!
— James Sheasby Thomas (@RightSaidJames) March 24, 2017
— James Sheasby Thomas (@RightSaidJames) March 24, 2017
Reimagining test strategy
Another of my favourite talks, ‘Rediscovering Test Strategy’, was given by the aptly-named Mike Talks. Like Del, he reflected on how testing has drastically changed during the course of his career. In the past 20 years, systems under test have evolved from standalone programs that ran on a single platform (i.e. Windows) to complex, connected and multi-component software. Modern software runs on a seemingly infinite combination of operating systems, hardware form factors, browsers, screen sizes etc. This increase in complexity has also largely resulted in a shift from explicit, repeatable test cases to exploratory and constantly evolving testing approaches. However, the move towards exploratory testing doesn’t remove the need for effective test planning. Mike shared his tips for developing test strategies, including looking at the bigger picture, capturing lots of ideas and identifying weak points to focus on.
— James Sheasby Thomas (@RightSaidJames) March 24, 2017
— James Sheasby Thomas (@RightSaidJames) March 24, 2017
AI and Testing: prostheses for human behaviour?
My final highlight among so many excellent talks was Professor Harry Collins, Professor of Sociology at Cardiff University and author of – among many other publications – Gravity’s Kiss, the story of the discovery of gravitational waves. He gave a riveting lecture on the commonalities between software testing and artificial intelligence. He also shared his thoughts on the importance of testers in shaping the future of AI.
Professor Collins pointed out that all software is a prosthesis (or model) of human behaviour. In the same way that a prosthetic leg can never work exactly like an ‘organic’ leg, a computer program can never be a perfect reproduction of the same function performed manually by humans. However, this isn’t necessarily a bad thing; if designed well, computer programs can perform specific tasks many times more efficiently than a human can. This frees us up to focus our attention on other things that cannot (yet) be automated.
Collins’ talk also helped me to think about the way I design my own testing. If we consider a test (manual or automated) as an imperfect model of human behaviour, we can use this knowledge to identify weak points and areas for improvements in our testing. This insight could lead us to change our testing approach in order to better match user behaviour.
Riveting talk on AI & testing by Prof Harry Collins. Automation is prosthesis 4 human behaviour, but there’s always new edge cases #testbash
— James Sheasby Thomas (@RightSaidJames) March 24, 2017
But wait – there’s more!
The above highlights represent less than half of that day’s brilliant speakers – there were also talks on ethics and testing, API testing, tool-driven testing and running a startup. David Christiansen, a tester-turned-developer-turned-CEO, gave an insightful talk that helped us to consider how testers can be more mindful of the strengths and weaknesses of the developer mindset. As I alluded to in the introduction of this post, all the talks seemed to converge on a single theme – the evolving role of testers in the fast-paced world of software development.
One thing I love about conferences is the buzzy feeling that you get when it’s all over. You might be bursting to try out the new technologies or approaches that you’ve just learned about. Or perhaps a talk has helped you to think differently about a challenging situation you’ve encountered at work? It’s rarely possible to remember everything you learned or to try out every new tool you’ve discovered. Nonetheless, the right mix of talks and fellow travellers can help you to synthesise your own work with the wider community.
If you’ve never been to a TestBash before, then hopefully this post gives you an idea of what it’s like. I really enjoyed my time in Brighton, and it inspired me to apply to speak at future TestBashes. I was therefore thrilled to be invited to give my Accessibility Testing Crash Course talk at TestBash Manchester in October! Please do take a look at the event if you’re interested, browse their full event calendar, or even apply to be a speaker. If any of those talk summaries tickled your fancy, you can also find videos for all of TestBash Brighton’s talks at The Dojo.
Last month, I was hurriedly booking a vets’ appointment using my surgery’s online form. In the process, I accidentally used test data instead of my own!
#testerproblems Absent-mindedly filling in the vets’ contact form with fake contact details rather than my real details.
— James Sheasby Thomas (@RightSaidJames) April 20, 2017
Not sure Mr Fakename (email: firstname.lastname@example.org) cares all that much about guinea pig grooming services, but you never know.
— James Sheasby Thomas (@RightSaidJames) April 20, 2017
While this was a case of using test data when real data was required, it got me thinking about some of the patterns I use when entering fake, placeholder or test data into forms or web apps. Continue Reading…
Accessibility is arguably the ‘last mile‘ of web development. No matter how good your site’s design, tech stack, code and testing is, its accessibility is probably passable at best unless you’ve invested time and resources in getting it right. It’s also fair to say that a high-quality site is probably more accessible than a poor quality site, but this doesn’t mean that people with disabilities will be actually able to use it. But what can you, as a tester, do about this? This post introduces some key accessibility testing tools and approaches, and also provides some business context to help you advocate for accessibility in your organisation.
What is an accessible website?
In simple terms, your website is accessible if people with a range of disabilities are able to use it. An accessible site should also play nicely with common accessibility tools such as screen readers and alternative input devices. That’s it, really. In terms of compliance, you should aim to comply with WCAG 2.0 Level AA or better, but a WCAG-compliant site is not necessarily an accessible site. Likewise, an accessible site may not be WCAG-compliant, even if it is easy for people with disabilities to use!
Why should my organisation bother with accessibility testing?
Other than the fact that it’s the Right Thing To Do, there are several key reasons for an organisation to make its site(s) accessible:
In Summer 2013 I made the difficult decision to move away from my beloved Cardiff to live in Yorkshire with my (now-) wife. During my 6 month job hunting period I blogged about my frustrations with Jobcentre Plus and shared my advice for dealing with recruiters. Dozens of applications and 3 job interviews later, I found a new career as a Web Tester for Numiko, a digital agency in Leeds. Like many others, testing wasn’t a career path I planned, but it had always interested me so I jumped at the chance to try it. As well as a switch from marketing to testing, this was also a change in company type (tiny SME to medium-sized agency), industry sector (desktop software to web development) and location (Cardiff to Leeds)! In October 2015 I joined Byng as their first test engineer. This is my first blog post since switching careers – it’s been a busy 3 years, but I’ve learned a lot. Here are my top three lessons from this time:
1. Testing is an invisible output of software development.
This is my second post for #NaBloPoMo (National Blog Posting Month), in which I’m blogging about my experiences of searching for a new job. Check back soon for more posts.
Recruiters – your worst nightmare?
What comes to mind when you hear the word ‘recruiter’? I suppose it depends on your past experience of recruitment agencies/consultants, and under what circumstances you are approaching them. But it’s fair to say that recruiters have a somewhat shaky reputation among the general public. Whether that reputation is truly deserved is a topic for another blog post. Nonetheless, by learning a bit about what makes recruiters tick you can maximise your chances of successful job hunting.
The nature of the beast
Arguably the most important part of working with a recruiter is understanding who they’re ultimately working for and what motivates them.
The employer is the client, you’re the service user.
No genuine recruiter would ever charge a candidate a fee to use their services – it is the employer who is paying for their time. This has an obvious benefit to you – it’s free – but it also means that your needs (the right job) are secondary to the employer’s (the right candidate for the job). That doesn’t mean the recruiter isn’t working in your best interests, but it never hurts to remember who is paying their bill.
Recruiters are salespeople!
Recruitment consultants, generally speaking, earn a significant portion of their earnings from commission, paid by the employer. Sometimes the consultant (and/or their agency) is paid an upfront fee to conduct a search in addition to a significant final payment (retained recruitment), but more often than not the recruiter is simply paid a finder’s fee when a candidate is successfully placed (contingency recruitment). Recruitment agencies are highly target-driven, with fierce external (and often internal) competition. For widely advertised roles with a lot of candidates there may be a race to get there first, which might affect your chances if you’re not equally quick off the mark.
Recruiters are very busy!
It almost goes without saying that target-driven salespeople – who are working on a commission basis – often have packed schedules. A recruiter’s daily workload may include:
- writing job adverts
- posting adverts on multiple job boards
- searching job boards for suitable candidates
- interviewing potential candidates by phone
- searching for advertised vacancies to recruit for
- making ‘prospect calls’ to potential clients
- catching up with pre-existing candidates
In short: don’t be surprised if you don’t always get a call back!
Taming the recruitment beast
With the above characteristics in mind, what can you do to maximise your chances of success? Here’s a few ideas:
Don’t be afraid to sell yourself
I noted above that recruiters are salespeople. This means, of course, that you, the candidate, are the product that they are ultimately selling. It pays, therefore, to make their life easier by doing some of the hard work for them. Here’s some sage words of advice from Aimee Bateman, founder of careers advice platform Careercake (emphasis mine):
You need to influence your recruiter and convince them of the benefits you bring and the value you can add to their clients. They need to really believe in you to really ‘sell’ you.
You can do this by giving them a breakdown of your achievements. You can write them a list of companies that you would love to work for and give them the reasons why and you can hand over as many fantastic references as you can get. Your recruiter can and will use all of this information to help differentiate you from the other candidates and secure you that last interview slot.
The above advice may sound unorthodox but it really works. Following Aimee’s recommendation I include upfront references on cover letters, job applications and my CV. The results are noticeably better when I do. Of course, a similar approach also works when applying directly to employers.
Equally important when selling yourself to a recruiter is to be brief and to the point. When writing a cover letter for a specific role, focus on how you meet the requirements and what additional benefits you would bring to their client. Give concise examples of relevant work experience, but avoid repeating information that is contained in your CV. Not all recruiters place much importance on cover letters, but if you want to increase the chances of it being read then short and snappy is often the better approach.
Pick up the phone!
Many people (myself included!) prefer a well-crafted email or cover letter to a phone call but the truth is that speaking to an actual person guarantees that you’ll get a response. You may not be as eloquent over the phone as you are in writing, but it’s often much harder to demonstrate your enthusiasm using the written word alone. Calling someone up can also save you a lot of time; if a recruiter’s not interested then you’ll know immediately.
Keep at it
Finding a job via a recruitment agency is rarely quick or easy. You might get lucky on your first few attempts but the best way to get the job you want is to be persistent, focusing on your unique skill set and abilities. Here’s some words of wisdom from Joe Morgan, a digital marketing recruiter for the creative industries:
It can be very frustrating being a job seeker but my advice is STICK WITH IT. I work within the digital sector and without a doubt the job market fluctuates month upon month, the trick is keeping that finger on the pulse. Far too often I see candidates who apply for roles they are not suited for in desperation for work. As a candidate you will have a defined skill set and (hopefully) an idea of which industry sector in which you wish to continue your career. So stick with your skill set and stick with your industry aspirations, don’t apply to roles that deep down you know you are not suited for. Every day is a new chance!
I hope that you’ve got something from this post, and please pass it on to anyone who may find it useful. Thanks also to Joe Morgan for contributing his advice.
As part of NaBloPoMo (National Blog Posting Month) I’ve decided to blog about my experiences of finding a new job. Despite the late start I hope to make this as daily as possible, so check back soon for more posts.
As some of you may know, I recently finished my job as Communications Manager for LexAble and moved away from Cardiff. I’ve now relocated to Nottinghamshire and currently living with my fiancée Anna and her parents. The two of us hope to move to Sheffield, Wakefield or Leeds in the near future, depending on where the right job is found. Despite being among the 21% of young people who are currently looking for work, I count myself very fortunate that I left my job out of choice, and that I have 18 months of commercial experience under my belt. As part of this I’ve decided to blog about my personal experiences and jobseeking in general. I’ve blogged about this topic previously, albeit only in retrospect. This post will be the first of many in the month of November.
I’ve been searching for a new Marketing role for about 3 months (1 month full-time). So far I have applied to about 50 different jobs, had a dozen phone interviews and have been to a few in-person job interviews as well. All par for the course in the current climate, but I wanted to get some additional advice and support. My local Jobcentre Plus seemed like a good place to start.
Jobcentre Plus – my experience
At the Jobcentre I spoke to the welcomer at the front desk. Here’s roughly how the conversation went:
Me: I’ve recently moved to this area and have been looking for work for about a month, but I was hoping to get some additional advice and support.
Welcomer: Have you registered for the Universal Jobmatch website?
[The welcomer explains what Universal Jobmatch is and how it works, then gives me a leaflet]
Welcomer: Are you claiming Jobseekers’ Allowance?
Me: No, not at the moment.
W: Would you like to claim it?
M: Possibly, but not necessarily*.
W: Are you a graduate?
M: [I explain my situation and tell her that I have worked in Marketing for the past 18 months.]
W: So how did you get your last job?
M: Through work experience.
W: I expect that most of the jobs you’re looking for are available online, either on job boards and our website.
M: [I agree.] Are there any other services you offer?
W: It depends what you mean by services.
M: Face-to-face advice, for instance.
W: Well, we don’t apply for jobs for you, but we can point you in the right direction. We can also help you to make a CV; do you have one?
M: Yes. [I gesture to the folder in my hand.]
W: Is it up to date?
W: If you registered for JSA then you would attend regular interviews. We could help you with your CV and point you in the direction of some jobs to apply to.
M: Are there any services that Jobcentre Plus can offer to people who aren’t claiming JSA?
[The welcomer talks about the Universal Jobmatch website and something called Futures, but doesn’t go into any more detail.]
And that’s pretty much where the conversation ended. Unfortunately I don’t think I got much out of this meeting. I also went back a few minutes later to ask about temp agencies but they weren’t able to help.
- Even though Jobcentre Plus’ advice wasn’t much help to me, all the staff were friendly and helpful. It was a pleasant environment and they had an open-access computer which people could use to search for jobs.
- It’s clear that Jobcentre Plus (or at least the branch I visited) is primarily set up to offer advice and support to JSA claimants.
- It’s unfortunate that there isn’t currently any alternative careers advice available in my town, nor any recruitment agencies. Obviously this isn’t Jobcentre Plus’s fault; I’m sure they would have pointed me towards these places if they existed.
- As a graduate with pre-existing work experience, an up-to-date CV and access to the internet, I didn’t feel that there was much the Jobcentre could do to help me.
- Although not stated explicitly, it was implied that I would need to be a JSA claimant to access face-to-face advice. This seems counterintuitive; why should not receiving government benefits exclude me from some of their services? Furthermore, surely it’s better value for the taxpayer if Jobcentre Plus just gave me advice, rather than ask me to claim JSA and give me advice?
- Universal Jobmatch is a perfectly good job site. But despite being run by the government it is still just one of many and by no means a silver bullet.
JobCentre Plus – how could my experience be improved?
My experience at my local JobCentre Plus branch wasn’t what I’d hoped for, so here’s a few suggestions for improvement:
- I expect that many Jobcentres are equipped to offer information about other services and advice that may be available (even if it involves travel). That being the case, it should be ensured that this happens no matter where the Jobcentre is located, how big it is etc.
- My experience with the welcomer was frustrating mainly because I had to ask several times about the services they were able to offer. It would have been better if they had given me an initial overview of what was available. This would allow me to ask about the specific services I was most interested in.
- Jobseekers’ Allowance is obviously an important part of what DWP offers, but it’s not for everyone. It would be better, therefore, to offer face-to-face advice independent of the JSA scheme, tailored to individual need and circumstance.
This post is of course just my experience, but I’m sure there’s others in a similar situation to me. If you’re currently looking for work I’d love to hear from you in the comments below, or on Twitter. Was your experience of Jobcentre Plus similar to mine, or completely different?
The following post is partly a personal reflection based on my own experiences; a combination of things that worked for me and things I wished I’d known when I was looking for work. I’d welcome your thoughts and contributions, in the comments below or via Twitter. I’m also grateful to the wonderful Aimee Bateman of CareerCake for contributing to this blog post!
Finding a graduate job
Getting a graduate job in today’s world is no easy feat. The so-called milk round of our parents’ generation is long gone and will probably never return, and as of July this year the average applicant per graduate job is a whopping 52, 11% more than 2011. We’re constantly told that we have to go the extra mile to stand out from the crowd, but this is often easier said than done when everyone else is given the same advice! So here’s my take on the subject:
Embrace social media
If there’s one key skill that employers of all shapes and sizes are seeking today, it’s social media savvy. Recent research has found that companies who embrace social media across their organisation (not just in the marketing department) are reaping the benefits. Use this knowledge to your advantage by demonstrating to potential employers that your use of this medium would be an asset to their organisation. If you’re going to do this though, you have to do it properly; populating a LinkedIn page or Twitter bio is one thing, but for it to have an effect you have to use these channels to engage with others and demonstrate your knowledge of the industry (or industries) you are working in. Great places to start include LinkedIn groups and Twitter Chats; both of these will enable you to target relevant industry sectors, engaging with thought leaders and practitioners. Your social media presence should also act as an interactive CV and Cover Letter combined, a personal brand if you will; for more on this topic see my blog post Cultivate your Personal Brand using Social Media. See also this Guardian article for even more practical advice. Of course, this strategy requires a considerable investment of time; don’t expect results overnight.
Find a ‘career sponsor’
The word ‘sponsor’ has obvious financial connotations, but in this case I’m talking about something completely different. The concept of a career sponsor was first introduced to me live on the air when I appeared as a job-seeking graduate on BBC Radio Wales‘ morning show. A fellow guest, an HR manager at BT, described a career sponsor as:
A person you know who is successful, who you can go to for advice and support whenever you need it, and who will sing your praises to others.
This is perhaps the most useful piece of career advice I’ve ever been given. A career sponsor, in other words, should be your rock, someone who knows you well and who understands your unique strengths and limitations. Chances are, you know someone like this already; if so, use them! Of course, it’s just as likely that there are several people who could each fulfil one part of this role. On a personal note, my Dad has always been a great source of inspiration to me, helping me to see the bigger picture and to understand my own abilities and strengths. A Cardiff University School of Music lecturer has been another source of wisdom for me and many other students, so much so that I nominated him for an award! And finally the wonderful Aimee Bateman (as featured in this post – see below) has helped me to re-evaluate my approach to job-seeking and my career and I’m very proud to count her as a friend. Basically, the key message of this bullet point is:don’t go it alone; seek out and make use of a person or persons who will keep you motivated and help to show you the bigger picture.
Success is found in unexpected places
This is perhaps the most abstract piece of advice in this post, but bear with me; when it comes to finding a job, imagination is just as important as determination. It’s very easy to get stuck in a rut, or to think that there really aren’t any jobs that you’re suitable for, but more often than not you just need to change tack. Apply for work experience (if you live in Wales, GO Wales is a great resource for this), even short-term placements, and don’t be afraid to go after opportunities in different sectors. As a music graduate I gained my current job (Marketing Executive for LexAble, a software company) through a 2 week work experience placement. Part of this was being in the right place at the right time, but it was my transferable skills (namely IT proficiency, a working knowledge of web design and the ability to write well) that got me the job! Another important message that I would share is to never overlook small businesses; when I started my placement I never thought that my now boss would have any need for a permanent employee, but I was quickly proven wrong! After months of applying for advertised jobs in the arts sector with well-established and much larger organisations, it was in a completely different sector, with the smallest possible company and in a role that was yet to exist where I found my first big career break! In brief: be creative in your job search, don’t be afraid to look outside your sector, and ignore the ‘little guys’ at your peril!
To finish off this post, I asked career guru Aimee Bateman what the most important thing graduate job-seekers should be doing to ensure their success. Here’s her reply:
Make it personal and adapt your cover letters and applications to each employer. Don’t ever make an employer feel like they are just one of many companies you are contacting (even if they are). If you want an employer to be genuinely interested in you, then you must show you are genuinely interested in them
For more advice, check out the videos on her site or the CareerCake YouTube channel.
What about you? Are there any job-seeking strategies that worked well for you? What’s the most valuable piece of advice you’ve been given? Let me know in the comments.
People who have never met me in person will probably never realise this (because I’m such a loudmouth online), but I’m actually an incredibly shy person. In fact some people who have met me may not realise this at first, because I do my best to hide it, forcing myself to start conversations and ask questions.
I’ve learnt the hard way that forcing myself out of my comfort zone is the only way I’ll ever get noticed, and before coming to university I experienced first hand the consequences of not doing so; namely loneliness, isolation and, ultimately, bullying. My university experience and my embracement of social media has truly changed my life for the better, but deep down I’m still cripplingly self-conscious.
This blog post outlines the perceived positives and negatives of my introverted nature. I’ve written this blog post partly for the purposes of personal reflection (getting things down on paper, as it were), but also for the benefits of any fellow introverts who might stumble upon it, in the hope that they may take some wisdom from my thoughts or think about themselves in a different way. The post tackles cons first and pros second, in the hope of ending on a positive note!
The negatives of introversion:
- I often worry that people, even my own best friends, don’t like me or don’t want to spend time with me.
- I’m reluctant to speak about my own achievements, anxious of being seen as arrogant or boastful.
- A fear of confrontation makes it difficult for me to be assertive or hold people to account. This is particularly problematic when dealing with external business partners on behalf of my company.
- My self-awareness regarding the above issues often causes me to overcompensate, to embarrassing/disastrous effect.
- I could never work in sales; I’d spend every waking moment worrying about causing my client even the slightest amount of disruption or inconvenience!
- Sometimes I will avoid doing things simply because they involve some kind of social contact.
It’s not all bad, however:
The positives of introversion:
- My crushing self-awareness has given me a high level of emotional intelligence: knowing what to say and how to say it, no matter what the medium or context, is something that comes naturally to me. This is an obvious blessing not only in social situations but also as a marketer.
- I consider myself fortunate to be able to do things by myself, giving myself space to think. People who spend every waking moment in the company of others are missing out on valuable thinking time, in my opinion.
- My slight tendency to avoid social contact makes me appreciate spending time with friends and family all the more.
- As a teenager, spending more time than was normal in front of a computer and not out on the streets is definitely a contributory factor to my relative success with social media and web technologies. My first and only MySpace layout, for instance, was built completely from scratch using pure CSS/HTML, made to look like iTunes, and it was how I learned to code. I would love to show you what it looked like but sadly it hasn’t been preserved in the archives 🙁 Anyway, back to the point: I probably wouldn’t have the job I have today if I hadn’t been such a web nerd from an early age!
- Finally, I think social media is much easier to get right if you’re an introvert: sharing the ideas and content of others (something I’ve always done without thinking) is the best way to use this medium, and social media is a great way to have focused discussions with like-minded individuals. Perhaps the hardest bit (on a personal level) is successfully making the jump from online to offline by drawing upon the connections you make.
To summarise, I think introversion plays a large part in shaping who I am as a person and how I think about the world. To any fellow introverts who stumble upon this post: I’d be interested to hear your thoughts in the comments section below, or via Twitter!
(Extraverts are also welcome)